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FAQs

Where do you ship from?

Witty Novelty ships worldwide from our Pasadena headquarters using USPS. See our Shipping and Returns page for more information.

How long will it take for my order to arrive?

All U.S. orders should arrive within 1-5 business days. For more information about shipping rates, times, and policies see our Shipping and Returns page. 

Where is my order?

All orders include a delivery tracking code and this code is sent to you by email after your order is shipped. Be sure to check your shipping confirmation email for the appropriate tracking link. If you did not receive a shipping confirmation email, please let us know at hello@wittynovelty.com or you can call us: 626 765 63 99

My order was lost or damaged, what do I do?

In the event of a lost package or damaged item please contact us immediately (hello@wittynovelty.com or 626 765 63 99) and we will address the specific issue.

I am getting a gift for someone, can I include a gift message?

Yes! Enter your gift message in the "Order Notes" section of cart page.

Can you gift wrap my order?

We offer free gift wrapping for certain items that has a "Free Gift Wrapping" icon on its page. Please enter your request in the "Order Notes" section of cart page.

Do you send an invoice of my order?

We don't like to waste paper so if you request your invoice, we send it by email.

Where do you get those amazing illustrations and images that you use on the website?

Thanks to freepik.com; we get most of our visuals from their graphic resources.

 

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